FAQ

Here at Miss Ladybird Cakes we love designing and creating the perfect cake or treats for your event.

By calling or emailing us with your ideas we can put together a quote for you,
quick smart, to make ordering your treats an easy stress-free experience.

We recommend all brides book an appointment with Gina – Miss Ladybird. During this appointment you will receive a 30 minute consultation and tasters to help with your flavour decisions. Walk-in’s are more than welcome, but we cannot promise that Gina will be available.
However all the staff at Miss Ladybird cakes are well trained and can help you with any enquiries.

  • DEPOSITS & PAYMENTS

    A deposit is required to confirm and secure a booking. Deposits will be between 20% – 50% depending on the order. No order will be commenced until a deposit has been received. The balance is required to be paid a minimum of 7 days prior to delivery or collection of your cake.

    Please note, all orders that are canceled after deposit has been paid, will incur a $50.00 administration fee.

  • CANCELLATIONS

    If you cancel your order within 14 days of the delivery or collection date, we cannot refund your deposit or issue any credit. Extra charges may also be charged at the discretion of management.

  • WHAT INFORMATION DO I NEED TO PROVIDE IN ORDER TO BOOK A CAKE?

    Your date and the amount of guests you are having are the most vital pieces of information we need to provide a quote for you.

  • HOW FAR IN ADVANCE DO I NEED TO BOOK MY CAKE?

    Wedding cakes: 3-6 months is best, in order for us to take you through the design process, get you in for a tasting and to confirm all details.

    All other events: 1 – 3 months is best, however these spots are only an option depending on the availability of the date requested.

  • SHOULD I SEND A PHOTO OF WHAT I AM AFTER?

    YES! The more information you provide, the better! Photos are very helpful when it comes to designing your cake.

  • HOW DO I BOOK A CUSTOM ORDER CAKE?

    The best method of contact is to email us! This way we can send you all the information you need and you can go through it at your leisure. We can also send photos back and forth to each other which is very helpful. Walk-in’s are welcome however, we are open by appointment only during the week, so cannot guarantee there will be someone help you with your enquiry.

  • CAN I COME IN FOR A TASTING/CONSULTATION?

    We provide consultations for bridal parties, and select large orders, yes! However we prefer to have all of the information about your event, and a rough design of your cake before inviting you in store. This way we can focus on the finer details and questions when you are in store. Please note, consultation appointments often fill up months in advance, and are booked during weekday evenings. Other appointment times can be requested but not guaranteed. We do not offer weekend tastings, because we are always busy in the kitchen or out on deliveries. We thank you for understanding.

  • HOW MUCH DO YOUR CAKES COST?

    We pride ourselves on creating cakes that are customised to each client – this means we do not have a pricing sheet as there are so many various options available to you – contact us with the date of your event, how many guests will be attending and the style of cake (send us a picture!) you are after and we will quote you specifically.

  • DO YOU DELIVER?

    Yes we can deliver your cake for a fee – dependant upon how far your venue is from our store. Pick up from our store is free.

  • WHAT HAPPENS IF I PICK MY CAKE UP AND IT BREAKS DURING TRANSIT?

    We take great care in preparing our cakes so they are internally supported and sturdy enough to travel. We also recommend that cakes travel in the boot or on the floor of the car, so they move with the car and are less likely to become damaged. However, we cannot accept responsibility for any breakages or damages to your order after it has left our store.

  • WILL MY CAKE COME ON A BOARD?

    Yes, your cake will come on a board, iced to match your cake.

  • CHANGES

    It happens. We understand. What we do ask is you try to keep all changes prior to the 14 days leading up to delivery or collection. Customers will be notified of any price changes in regards to changes, before they are confirmed.

  • TRANSPORTATION

    We recommend most cakes go flat on the floor or boot space of the car… which sounds scary. But take our word for it! The cake will move with the car and will be boxed neatly to help support cake during its travel. Any special requirements for travel will be given to customer at time of collection. Please note that once the cakes and treats have left Miss Ladybird Cakes, we cannot take any responsibilty for damage in relation to how it has been travelled.

    Delivery by Miss Ladybird Cakes can be organised on request, but may come at an additional cost dependent on time and distance.

  • CAN MY CAKE COME WITHOUT A BOARD?

    No – We cannot supply your cake without a board as it is not at all practical. Without a board, cutting and portioning your cake becomes very difficult. Without a board, delivering or transporting a cake becomes impossible. We also use boards to give your cake structure and support, without them, it may fall apart before you get to eat it!

  • HOW DO I CUT MY CAKE?

    We provide instructions with all of our cakes, and portioning is often easier than people expect! How to cut your cake will vary on the type of cake you have ordered, so just ask us! Our portion sizes are based on cutting your cake in a grid-like fashion.

  • WHAT MAKES UP A TIER OF CAKE?

    Our tiers are typically 4” tall and made up of 3 layers of cake with 2 layers of buttercream between. We can however, make heights of 5” or 6” upon request.

  • DO YOU MAKE CANAPE SWEETS / DO YOU DO DESSERT TABLES?

    Yes, we have a whole range of yummy canape sweets – most of which can be customised to suit your event – email us for a menu! However, we do not have dishes and/or stands for hire, so do not typically set up dessert tables for our clients. If you have your own dishes and like a rustic style, we are happy to do the table for you – otherwise we would recommend someone who could do this for you.

  • CAN I SEE MORE OF YOUR DESIGNS?

    Yes – the best place to keep up to date with our portfolio is our instagram, @missladybirdcakes!

  • CAN YOU CATER FOR DIETARY REQUIREMENTS?

    Yes – we have a large range of Gluten Free flavours and can also cater for all kinds of dietary requirements – these are available upon request, just ask us for details. Please note that because we bake all types of cakes, using gluten and nuts, we cannot 100% guarantee that there aren’t traces of these elements within our kitchen. We are super careful when it comes to dietary requirements but if you have an allergy we must advise you to use your discretion.

  • DO YOU HAVE ANY CAKES WE CAN COME AND PICK UP TODAY?

    As we are a custom cake shop, we make all of our cakes to order, so do not have cakes ready on any given day.

  • I'VE SENT THROUGH AN EMAIL, WHEN WILL I HEAR BACK?

    We will be in touch as soon as possible to all enquiries, we are a busy little bakery and can take up to 3 days to get back to you. Any emails sent during a Thursday pm / Friday / Saturday / Sunday will get seen to on the Monday – Thursday.

  • HOW WILL I KNOW WHAT MY CUSTOM CAKE WILL LOOK LIKE?

    We can now provide a digital illustration of your cake upon request!

  • TERMS & CONDITIONS

    Prices and availability of listed products are subject to change without notice. Full quotations are provided before booking.

    Please read the above Terms and Conditions carefully before placing your order with Miss Ladybird Cakes. By using the Miss Ladybird Cakes service, you agree to be bound by these Terms and Conditions.